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What you should know about the coronavirus (COVID-19).

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Prevention, your best defense against COVID-19

At Triple-S, we want you to protect yourself against COVID-19. Your best protection against a virus for which there is no vaccine or treatment is prevention and staying well informed through reliable health sources.

We are in a rapidly evolving situation, which now includes important measures taken by the government of Puerto Rico to stop the spread. Therefore, it is essential to review the information that health experts have shared about this virus and recommended preventive measures.

For reliable and updated information about COVID-19, visit If you think you may have symptoms of the virus and want to check online, use the CDC’s tool Coronavirus Self-Check to help you make decisions about seeking appropriate medical care.

What do we know about COVID-19?
  • The virus is transmitted from person to person (up to 6 feet away), through small respiratory droplets that spread when a person with COVID-19 coughs or sneezes. It may also be spread by touching your eyes, nose, or mouth after touching objects and surfaces contaminated with COVID-19.
  • Although it is a member of the coronavirus family (like SARS and MERS), COVID-19 is a new virus, and no one has immunity to it.
  • Eight out of 10 people who become infected develop mild symptoms. However, two of those ten can become seriously ill.
  • People at higher risk of complications with COVID-19 are older adults and those with chronic health conditions, such as heart failure, asthma, and diabetes, among others. Smokers — no matter their age — are among the risk groups.
Recommended preventive measures

In the absence of a vaccine or drugs to fight the virus, for your safety and health, we recommend the following:

  • Stay home, and if you must go out, keep your distance (at least six feet) from other people. Avoid hugs, handshakes, and kissing. Avoid touching your face.
  • Wash your hands frequently and scrub them thoroughly with soap for at least 20 seconds. You can also use hand sanitizer with at least 60% alcohol content when you don't have access to soap and water.
  • Patients with chronic conditions must have on hand a supply of medications for at least 30 days.
  • If you come into contact with a person who is infected or suspected of infection, stay at home for 14 days. Take your temperature twice a day during that period.
  • If you develop a dry cough, fever, and shortness of breath, contact your doctor immediately.
  • Eat well, sleep enough hours, exercise, and maintain a healthy attitude.
What is Triple-S doing to protect its members during the COVID-19 crisis?
  • We cover the COVID-19 laboratory test without coinsurance or copay, by medical recommendation and according to CDC protocols. In the case of contagion and illness, we also cover related health services. See laboratory directories.
  • We have expanded how doctors and psychologists can care for their patients. They will now be able to use phone calls to replace office visits in most cases. This has the advantage of avoiding unnecessary exposure of contagion for patients, office staff, and the doctor. They can send orders for laboratory tests by email and send prescriptions directly to the pharmacy through the e-prescribing system.
  • We have made the dispensing of medicines more flexible. To avoid health complications, members who take daily or maintenance medications can obtain an early refill from their pharmacies. Importantly, this does not apply to controlled drugs, which do require a new prescription.
  • Members also have available TeleConsulta, a telephone-based health information service that provides support when people feel unwell but don't know what kind of care to seek, or need advice for self-care measures at home. This line is available 24 hours and is attended by experienced registered nurses and backed by the most advanced technology.

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