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How do I choose an insurer?

Once you sign up for Vital, you can choose your Insurer. This decision is important because your insurer will be the one who will work with you and your doctors to keep you healthy.

This guide explains the benefits and services

you can get through Vital and what to do if you have an emergency or urgent medical situation.


This document is only available in Spanish.

Who can I call for Help

If you are having an emergency, call 911.
Insurer’s Member Services Line: 1-800-981-1352
from 7:00 a.m. to 7:00 p.m., 7 days a week.

Departamento de Salud

Medicaid Program Call Center


Mental Health Service Line

Oficina del Procurador del Paciente

Patient Advocate Office
Toll free 1-800-981-0031
TTY 787-710-7057


Puerto Rico Health Insurance
Administration (ASES)
Vital Toll-free 1-800-981-2737

Send Us Your Questions or Feedback

We will do our best to answer your questions the same day we receive them, or the next business day.

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